Deposits: A non-refundable deposit is required at the time of booking to reserve your party date. This deposit secures your specific time slot, dedicated staff, and the preparation of art materials.

Cancellations: 

• 7+ Days Notice: Cancellations made at least 7 days prior to the event date will receive a refund of any amount paid beyond the non-refundable deposit. 

• Within 7 Days: Cancellations made within 7 days of the event forfeit the deposit. However, we are happy to work with you to reschedule the event rather than cancel it.

• Emergencies & Illness: We understand that life is unpredictable and sometimes there's a last-minute illness or severe weather that makes travel unsafe. Your safety and health come first!

  • In the event of a "day-of" emergency or illness, we offer a one-time rescheduling of your party.

  • Please note that while we are happy to move your date to a safer or healthier time, we cannot offer refunds for cancellations made within the 7-day window.

Studio Closures: In the rare event that Creative Jam Art Co. must close due to extreme weather or a facility emergency, we will contact you immediately to reschedule or provide a full refund.

Rescheduling: We understand things happen! You may reschedule your party one time with at least 72 hours’ notice, subject to studio availability. Rescheduled parties must take place within 30–60 days of the original date.

No-Shows: No-shows or same-day cancellations are non-refundable and non-transferable.

Guest Count Changes: To ensure we have the correct amount of supplies and staff, your final guest count is due 3–5 days before the party. We cannot guarantee accommodations for extra guests added after this window.

Late Arrivals: Please note that party times cannot be extended for late arrivals, as we often have other bookings immediately following. Your party will end at the scheduled time to allow for cleaning and transitions.

Party Add-Ons & Customizations: To ensure we have the specific materials ready for your group, all "add-on" activities (such as slime-making, ceramics, or t-shirt painting) must be finalized and pre-purchased.

• These items are handled separately from your base party package. You will receive a separate invoice for add-ons, which must be paid in full prior to the party date.

• Add-on materials are ordered and prepared specifically for your event; therefore, add-on payments are non-refundable once the invoice is paid and materials are prepared.

Day-of Adjustments & Payment: The remaining balance for your party, including any additional guests ($31.20/person) and optional add-ons, will be processed on the day of the party.